Wednesday, November 30, 2016

Why I Love Getting the Mail - #Chewy

Most of you know that I, Cinnamon, test out products and write about my experiences. And, you know, I do get paid for those posts and disclose that. I buy food, toys and vet visits with those checks and appreciate getting to test products very much!

But today, what I am telling you is from my heart... not from my pocketbook. No one asked that I talk to you about Chewy.com. I just decided I have to tell you about their customer service and great packages I receive right on my front porch... in record time.

This all started when my owner got a huge coupon from Chewy.com in the mail. She looked at the savings and thought it was worth trying. So when she ordered she got the coupon discount, another discount for putting our food on auto-ship and then got free 2 day shipping because the order was over a certain amount. So in effect, I got a 30 pound bag of my favorite food and two toys for less than $30. Amazing.
Here's Francesca trying to get into our Chewy's shipment. Back, Francesca, Back!
 So that was nice, but what we then found out is that real people answer the customer service line and, unlike many businesses, they actually provide service. We had ordered Hill's Ideal Balance Natural Chicken and Brown Rice Recipe Dry Dog Food and two bags of my favorite treats, Hill's Science Diet Jerky Strips with Real Beef. But it wasn't coming soon enough. We were almost out of food. So the nice customer service people moved up our shipment. Since it was over $49 we got free 1 - 2 day shipping.

So this time, our owner screwed up again. We were planning to go to the Doggie Country Club for a whole week and our food wasn't scheduled to be delivered until we had left. So we found out that you can change your ship date right online. And it works! In two days, at 4:30 p.m. exactly, there was a thud on my front porch. Francesca and I ran to the door with our tails wagging.
FedEx came through again.
Here's our big box. We're so excited!

Our owner opened the door and there it was... a nice big box with the huge sack of food and two bags of treats. We were so excited!

Chewy's has become our favorite online source because they have all kinds of products, deliver on time, deliver intact boxes with no damage and make things easy. Oh yes, the prices are amazing.

I can't wait until next month to see what we get!

Love, Cinnamon

2 comments:

  1. Chewy.com has been great for us too. Cant believe how fast they fill the orders

    ReplyDelete

Thanks for your comment. Love, Cinnamon